THE LOUISE APP – PRIVACY POLICY
0) General Terms
This App Privacy Policy Charter establishes the fundamental rules ensuring optimal use of the app, available to
tenants, staff, and external service providers within the building.
These rules complement applicable legislation, particularly those relating to computer fraud, copyright protection,
and data protection.
1) Data Controller
The Data Controller is Ility. If appointed, the Data Protection Officer (DPO) can be reached at the below contact.
2) Scope of This Policy
This privacy policy applies to users of The Louise App (tenants, occupants, registered visitors, service providers)
and administrative users (facility & property managers).
3) Data We Collect
Depending on activated modules (Booking, Access Control, Services, Comfort Control), we may collect:
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Identification data: name, email, company.
Access control data: mobile key identifiers, access logs, location.
Booking data: room reservations, schedules, resources used.
Services data: requests, tickets, photos, communication.
Comfort control data: environmental preferences, interaction with HVAC/lighting systems.
Technical logs and analytics: app performance, crash reports (aggregated).
Data categories classified as sensitive (e.g. biometrics) are NOT collected.
4) Purpose of Processing
We use your data to provide and manage the app, secure building access, operate services, enable room bookings,
manage comfort controls, improve user experience, ensure safety, and comply with legal obligations.
5) Legal Basis
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Contract performance: user account, access control, bookings, services.
Legitimate interest: building security, app improvement, aggregated occupancy.
Legal obligation: workplace regulations, safety.
6) Data Retention
We keep data only as long as necessary:
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User profile: as long as the account is active.
Access logs: 90 days, then anonymised.
Booking data: 12 months.
Service requests: 2 years.
IoT comfort data: 36 months.
Technical logs & analytics: 13 months.
Backups: 30 days retention cycle.
